What this study is
The Oklahoma County Industrial Authority is sponsoring a study of residential internet access in parts of Oklahoma. The study asks households about the internet service they have today, what it costs, how well it works, and what they would want from a new or upgraded service. The Authority will use the results to evaluate anticipated broadband infrastructure needs within the study area.
Who is conducting it
Uptown Services, LLC, an independent market research firm, is conducting the survey on the Authority's behalf. Uptown collects and holds the responses. The Authority receives results only in summary form.
Why you received an invitation
Invitations go to households in the study area. Mailing and email addresses come from a licensed consumer data provider; the study does not use customer lists from any internet provider. If you received an invitation, your address is in or near the study area. There is no obligation to take part.
How to recognize a real invitation
Study email comes only from an address ending in @research.okcountyia.org, and the survey itself opens at the link provided in the email invitation (a page on sawtoothsoftware.com). The study will never ask for a password, a payment, a Social Security number, or bank or card details. If an email claims to be from this study and does not match the above, delete it.
What the survey involves
- About five minutes, online, in English.
- Questions about your current internet service, your interest in service options, and a few questions about your household so results can be weighted.
- No one will contact you afterward to sell you anything. The survey is research, not marketing.
Confidentiality
Individual responses are confidential. They are reported only in combination with other responses and are never attached to a name or address in any report. Uptown Services does not sell or share respondent information.
Opting out
Every email includes an unsubscribe link which you can click to ask to be removed; removal takes effect within ten business days. You may close the survey at any point without completing it.
Questions
Questions about the survey or about the Authority: manager@okcountyia.org. This mailbox is for questions; to stop receiving invitations, use the unsubscribe link in the email.